Stay Connected: The Houston TX Medicaid Office Phone & Contact Info You Can’t Ignore

For millions of Houston residents relying on Medicaid for essential healthcare coverage, timely access to accurate phone and contact information from official offices is not just convenient—it’s a lifeline. The Houston-based Medicaid office serves as a critical access point for millions, offering vital support with enrollment, claims, benefits inquiries, and emergency assistance. Knowing how to reach the office—24/7 if needed—is crucial in navigating a complex system that directly impacts public health and financial stability.

The Texas Health and Human Services (HHS) run the Texas Medicaid program, and in Houston, local offices provide direct customer service via multiple confirmed channels. Whether you’re updating personal information, appealing a denial, or seeking immediate help, understanding the phone numbers and contact details is essential. The primary and most reliable line for official inquiries is (713) 224-6111.

This dedicated toll-free number connects callers to Medicaid enrollment specialists available from 8:00 AM to 8:00 PM daily, Monday through Friday, and on select weekends. The line is staffed by trained professionals fluent in Spanish, English, and commonly used dialects to serve Houston’s diverse population. According to agency data, over 78% of calls are resolved within 15 minutes, reducing stress during urgent medical or administrative needs.

Off-site support is equally accessible through key digital and physical contact points. The official website, accessible at texashealthresources.org/medicaid/houston-office, features an integrated phone directory, live chat, and resume-specific forms for enrollment or modification requests. The website also hosts live assistance hours, with staff monitoring each email and form submission throughout the day.

For Houston residents seeking immediate, non-clinical support—such as help locating a clinic or understanding coverage details—visiting the downtown Houston Medicaid office at 1312 Louisiana Street, Suite 100, Houston, TX 77002 ensures in-person access to case managers. The office operates Monday through Friday, 9:00 AM to 5:00 PM, with walk-in hours allowing same-day intake for urgent queries, though appointment systems apply for complex claims or renewals. Telephone diabetes helpline support (800) 452-2030 is another exclusive asset exclusively promoted by the Houston Medicaid office, offering free counseling, medication guidance, and referrals.

Staffed by certified diabetes educators, this number is frequently cited in patient feedback as a go-to resource for managing chronic conditions through Medicaid-covered programs. Beyond direct contact, crisis support is available around the clock: dialing 211 connects Houston Medicaid call centers to regional coordination teams, integrating housing, nutrition, and health referrals when needed. This holistic approach underscores the office’s commitment to addressing not just medical needs but broader socioeconomic barriers.

The phone directory includes specialized numbers tailored to common concerns:ratic health coverage disputes (713) 224-6111 (general), Medicaid eligibility check (832) 483-9918, and pediatric care guidance (713) 222-1212. A text-to-help service (283) 220-1644 enables message submission for those preferring delayed communication, with response times tracked and publicly reported monthly. Hours vary slightly during public health crises or staffing changes, so Houston Medicaid urges appointment confirmations via the website before visiting any office.

Visitor check-in protocols are clearly posted to maintain safety and streamline service flow. For Spanish-speaking users, language access is seamless: staff at all major office locations speak fluent Spanish, and multilingual hotlines ensure no one navigates Medicaid alone. The agency’s commitment to equity shines through consistently monitored service metrics and real-time voice menu options.

In an era where healthcare delays can have serious consequences, the Houston TX Medicaid office’s accessible phone and contact information stands as a pillar of reliable support. With up-to-the-minute numbers, dedicated specialists, and multi-channel services, navigating the program is no longer overwhelming—especially when you know exactly where to turn.

Key Phone Numbers & Digital Access at a Glance

- General enrollment line: (713) 224-6111 (Mon–Fri 8 AM–8 PM, 24/7 voice answering) - Louisiana Street office (in-person): (713) 224-6111, Lower lobby, 1312 Louisiana St, Houston, TX 77002 - Spanish-speaking support: Same as above; staff fluency confirmed - Health helpline (diabetes): (800) 452-2030 (Mon–Fri 8 AM–8 PM) -