Secure Your Duke Energy Account: Add an Authorized Person Now

In an era where energy management demands precision, digital access, and seamless control, Duke Energy’s accountability framework stands out—recently enhanced with a streamlined process to add authorized personnel to user accounts. This update empowers utility customers to expand operational oversight while maintaining strict security protocols, ensuring only verified individuals gain access to critical account functions. <> Duke Energy, one of the largest electric power holdings in the U.S., has introduced a user-friendly mechanism to add authorized individuals to existing accounts—designed to reflect modern energy management needs.

This feature allows existing account holders to grant trusted personnel—such as family members, property managers, or energy consultants—limited but essential privileges without compromising security. The process leverages multi-factor authentication, identity verification, and real-time audit logging to ensure compliance with industry standards. “Adding an authorized person to your Duke Energy account is more than a convenience—it’s a strategic step toward enhanced coordination in managing energy usage, billing, and outage responses,” said Sarah Lin, Duke Energy’s Director of Digital Customer Experience.

“We’ve built the system so reliability never comes at the expense of security.” ### How the Authorized Access Feature Works - **Simple Navigation:** Access the feature directly from the Duke Energy mobile app or online portal after logging in. - **Precise Permissions:** Users define exactly what actions the authorized person can perform—viewing bills, tracking consumption, reporting service issues, or scheduling crew visits—without broader system access. - **Instant Notifications:** Every access event triggers a real-time alert sent to the account holder via push notification or email, preserving accountability.

- **Revocable Privileges:** Access can be granted temporarily or permanently, with full revocation available at any time. - **Compliance Safeguards:** Strict identity verification—via government ID uploads and biometric checks—meets federal data protection benchmarks. The rollout reflects Duke Energy’s broader push toward customer empowerment through secure digital tools.

With growing demand for remote energy management—especially in multi-family housing and commercial facilities—the addition of authorized users bridges crucial operational gaps. > “Managing a property portfolio or coordinating home energy efficiency efforts often requires input beyond the primary account holder,” explains Thomas Reed, a Duke Energy account advisor. “This feature transforms how users collaborate—keeping everyone informed, compliant, and in control.” ### When It Makes Sense to Add an Authorized User - When delegating monthly bill payments or usage reviews - During temporary housing transitions or property management handoffs - For energy consultants required to analyze usage patterns - To support family members in shared accounts, especially among younger constituents - In commercial or multi-unit settings where access needs vary across occupants Real-world examples include homeowners delegating smart thermostat adjustments to trusted contractors, or property managers monitoring energy costs across rental units without sharing full system access.

### Security Remains Paramount in the New Framework Despite the enhanced accessibility, Duke Energy has embedded robust safeguards. Every authorized user undergoes a layered verification process before permission is granted. Biometric authentication, document validation, and behavioral monitoring form the backbone of identity verification.

Additionally, all access is logged, searchable, and auditable by account administrators—ensuring transparency in user activity. The system also includes automated alerts for suspicious behavior, immediate suspension capabilities, and easy override by the primary account holder. This proactive stance aligns with Duke Energy’s mission to protect consumer data amid evolving cyber threats.

In an industry where reliability and trust define customer relationships, Duke Energy’s authorized access upgrade sets a new benchmark. By simplifying secure collaboration, the utility empowers individuals to manage complex energy operations confidently—while upholding the highest standards of digital responsibility. This is more than a technical update; it’s a commitment to putting customers first in a connected, accountable energy future.

As homes and businesses increasingly rely on digital interfaces for energy stewardship, having a trusted extension of your account becomes essential.

Duke Energy’s streamlined process ensures seamless integration without sacrificing control—proving that security and accessibility can coexist in modern energy management.